Contact
Contact SkinHarmonic
Real human support for your Nu Skin product questions, routine matching, and order help.
How to Reach Us
Email: hello@skinharmonic.com
We respond within 24 hours, often within 4 hours during US business hours.
For order issues: Reply to your order confirmation email or contact hello@skinharmonic.com with your order number.
For product matching: Use our free 60-second Skin Quiz for a personalized recommendation, or email us with your skin concerns.
What We Help With
- Choosing the right LumiSpa cleanser for your skin type
- Matching head firmness (Gentle, Normal, Firm)
- 30-day onboarding for new device users
- Brand Affiliate program questions (learn more)
- Order tracking and shipping issues
- Returns and warranty claims (30-day money back, 2-year warranty)
- Bundle recommendations for gifting
Business Information
SkinHarmonic - Authorized Nu Skin Retailer. All products are 100% genuine and ship from authorized US distribution. Free US shipping on orders over $150. 30-day money-back guarantee. 2-year manufacturer warranty on all devices.
Common Questions
How long does shipping take?
Standard US orders ship within 1-2 business days. Delivery typically 3-5 business days from ship date.
Can I return an opened device?
Yes within 30 days. Contact us for a return authorization before shipping.
Do you ship internationally?
Currently US shipping only. International customers can purchase through their local Nu Skin website.
How do I know if a product is authentic?
SkinHarmonic is an authorized Nu Skin retailer. All products ship with full warranty support. Avoid Amazon third-party sellers and unauthorized resellers.